Politique de remboursement

Return & Refund Policy

At Boujad Heritage, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we're here to help.

Return Window

You may return your item within 14 days of delivery for a full refund or an exchange — no questions asked. You're welcome to choose either option, with a price adjustment applied if applicable.

📌 Return Conditions

The item must be returned in the same condition in which it was received.

Please pack it securely to prevent damage during transit.

Return shipping costs are the responsibility of the customer.

📩 How to Initiate a Return

Notify us within 14 days of receiving your order by emailing info@marrakeshshop.com.

Once your return is shipped, please provide the tracking number so we can confirm it was sent within the required timeframe.

If we do not receive a return notification within 14 days of delivery, the sale will be considered final.

⚠️ A Note on International Returns

Please keep in mind that returning items to Morocco from the USA, Europe, or elsewhere can involve significant shipping fees and customs duties. To help you avoid these costs and ensure you're fully confident in your purchase, we warmly encourage you to reach out with any questions before you order — we're always happy to help.

📩 Questions?

Contact us anytime at info@marrakeshshop.com.

📌 Last Updated: August 25, 2026